Terms and Conditions

If you are not satisfied with our products within 30 days of purchase, you can return it to us at your own expense. If the product is defective, missing parts, or damaged during shipping, we will provide you with a prepaid return label.

You must first obtain a Return Merchandise Authorization (RMA) number before shipping the return. Please contact us at CONTACT US or 754.465.1271 or DRWATERFLORIDA@GMAIL.COM to obtain an RMA number. Any product shipped to DR WATER FL without an RMA number may not qualify for a refund.

All returns must include the original invoice and have the RMA number clearly indicated on the return label. You will need to ship the products via a courier service that provides tracking and provide us with the tracking number. Each return we receive will be inspected to confirm that it contains everything included with the product.

Send the product in its original box. Please insure all parts to prevent damage during shipping. Make sure to drain all the water from the systems and filters and, if possible, place them in a resealable bag.

30 day return policy:

Unused and unopened items: A full refund will be issued after we receive and inspect your return.
Open box or used items that are not defective: A 15% restocking fee will be charged after our inspection to ensure all parts are included and in working order.

Defective items: A prepaid return label will be issued. We will issue a full refund after our inspection to confirm that the item is indeed defective.

Only purchases made directly from our website or offers from our seller in other channels can receive a refund directly from us. Orders shipped and sold by Amazon.com or another ´platform directly can be returned / refunded within 30 days. Amazon direct orders that are outside the 30-day return period may be accepted by us in accordance with the outside return period policy below.

Any product that is outside the return window but within the product-specific warranty period may also be covered under warranty. Please note that the warranty is not transferable.

Return Window Policy:

Unused and unopened items:

Between 1 and 3 months: 85% return.
Between 3 and 6 months: 65% refund
Between 6 and 12 months: 50% refund
After 12 months: no return or refund.

Open box or used items that are not defective:

Between 1 and 3 months: 70% refund.
Between 3 and 6 months: 50% refund.
After 6 months: no return or refund. Products that have a longer warranty will still be covered against defects.
Defective Items: Same as above, with a prepaid return label.

Manufacturer’s Limited Warranty

We offer a 1-year manufacturer’s limited warranty on new water filtration systems sold directly by DR WATER FL on different channels or by an authorized wholesaler such as Amazon.com, Overstock.com, etc. This warranty covers defects in materials or workmanship in manufacturing your DR WATER FL products. The warranty begins from the date of purchase. We will replace or repair any part of the product that we find to be defective due to faulty materials or workmanship within the warranty period from the date of original purchase. The warranty does not cover any system or product that has not been installed in accordance with our instructions or has been abused or operated improperly. Free shipping on replacement parts only applies to the 48 contiguous USA. International customers are responsible for any VAT,

Warranty period:

RO, UF or Whole House Systems: 1 year warranty (excluding filter packs).
RO faucets – 3 year warranty
Kitchen and Bathroom Faucets – Lifetime Warranty
Filter pack – 30 day warranty
Parts and accessories: 1 year warranty

It is necessary to register IN MY ACCOUNT to activate your guarantee. To register your product for warranty, go to WWW.DOCTORWATERFL.COM and click on MY ACCOUNT. We do not have information on orders from providers other than DR. WATER FL (ie Amazon, Home Depot, etc.), so be sure to include that information on your registration. If you have any questions or concerns about your product, don’t hesitate to give us a call. Your satisfaction is our business! If you are satisfied with our products and service, we would really appreciate it if you would leave a review of your product on the respective site where you purchased it. We sell exclusively online and comment them